Consumers reported difficulties in making online purchases

Play/ instagram @rbd_musicaThis year RBD will perform in São Paulo on November 16, 17 and 18

The additional shows of the group RBD in Sao Paulo generated frustrations among Brazilian fans. On social media, many consumers complained about the difficulty of buying tickets online through the Eventim platform. According to them, right after the sale opened, at 10:00 am, most parts of the event were already sold out. “Imagine if you couldn’t go to an RBD concert as an adult for financial reasons. Now that you have conditions and want to buy the ticket, you can’t because Eventim puts you in line for 50 minutes and when you get there everything is sold out,” wrote a profile. One fan even complained about the site’s confusing commands and vented about the failed attempts. “I give up, seriously! What was supposed to be nice to fans turned into torture.” Eventim claims the problems have come from an unprecedented demand for a show in the country. On the afternoon of this Friday, the federal deputy Eric Hilton (PSOL-SP) asked the Public Prosecution Service and Procon to investigate an illegal ticket sales scheme for the Mexican group’s presentations. RBD will perform in São Paulo on November 16, 17 and 18 this year. All tickets are sold out.

When I was a kid, I couldn’t go to the RBD show because my parents wouldn’t take me. Now I can’t go either because Eventim won’t let me buy a ticket 🤡

—Sarah (@enruivecida_) February 3, 2023

Imagine if as an adult you couldn’t go to an RBD concert for financial reasons, now that you have the conditions and want to buy the ticket you can’t because EVENTIM makes you stand in line for 50 MINUTES and when you go there , everything is sold out.

— Danny | DOOM PATROL⁴ (@dannyantony_) February 3, 2023