After Coldplay postpones shows, Procon-SP warns consumers; checking out

Consumer Protection Agency explained what the rights of consumers are in this situation

Play/Instagram/ColdplayColdplay canceled concerts he was going to do in Brazil in October

The cancellation of the concerts cold play in Brazil surprised fans. The British band was scheduled to have two shows in Rio de Janeiro and six in São Paulo in October, but the shows had to be postponed. for the health problems of the singer of the group, Chris Martin. According to Coldplay’s statement, the singer has contracted a “serious lung infection” and doctors have ordered him to take three weeks of bed rest. In a statement, the Procon-SP warned consumers that in this case it is possible to choose to receive the amount paid back. The company can also convert the ticket value into credit for future events or the consumer can wait for the new dates. According to the band, the shows will be postponed to early 2023, but the exact dates have not yet been determined.

“The organizing company must inform about the terms and procedures related to the postponement or cancellation through the same channels used to announce the event. The consumer who is not served his rights can file a complaint with the consumer protection agency of his city,” the Procon says. Other damages related to the postponement of the shows, such as accommodation and transport, “must be dealt directly with the suppliers are negotiated, if the consumer cannot find a solution, he has to go to court even timethe company responsible for the sale of the tickets has stated that it will be present “all requests for ticket refunds that will be available at the point of sale”. In São Paulo it would be in the Allianz Park. The company also advised fans waiting for the new date not to lose the tickets, as they remain valid.

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